You can email us at support@pawistic.com where our customer service team will be happy to help you with anything you need!

Yes, we ship worldwide, except Switzerland.

We ship from our international fulfillment partners to ensure reliable delivery.

We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing it.

Once an order has been processed, it can no longer be changed or cancelled.
However, you may return your order after delivery in accordance with our return policy.

We accept secure payments via Shop Pay, Visa, Mastercard, Apple Pay & Google Pay.

Orders are processed Monday to Friday within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Estimated delivery time is 7–21 business days, depending on your location.

Please note that delays may occur during holidays or high-demand periods.

If you haven’t received your order within 30 days after shipping, please contact us at support@pawistic.com and we’ll be happy to assist you.

Orders shipped within the European Union do not incur any additional customs or import fees.For orders shipped outside the EU, customs duties or taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer.Customs policies vary by country, so we recommend contacting your local customs office for more information.

To initiate a return, please contact us at return@pawistic.com.
Our support team will guide you through the return process.

If you received a damaged, defective, or incorrect item, please contact us at support@pawistic.com within 7 days of delivery.

Include your order number, photos of the item, and a brief explanation so we can resolve the issue quickly.

Refunds are issued to the original payment method.

• Credit or debit card refunds typically appear within 7–10 business days after approval
  
• Processing times may vary depending on your bank or payment provider

If you haven’t received your refund after this period, please contact your bank or reach out to us for assistance.